Starter
$399 per month
A single store or sales team auditing a sample of calls
- Minutes included
- 10,000
- Roughly
- about 1,650 six-minute calls
- Extra minutes
- $0.05 each
Pricing
Unlimited users, teams and reps on every plan. You pay for the minutes of call audio you score each month.
Early-access pricing. Prices may change before general availability.
Growth Most teams start here
$1,499 per month
Several teams, or one team scoring most of its calls
- Minutes included
- 40,000
- Roughly
- about 6,650 six-minute calls
- Extra minutes
- $0.045 each
Scale
$3,999 per month
Contact centers scoring every call
- Minutes included
- 125,000
- Roughly
- about 20,800 six-minute calls
- Extra minutes
- $0.04 each
Every plan includes
- Unlimited users, teams and reps
- Transcripts with agent and customer labeled
- Card numbers, SSNs and birth dates removed automatically
- Four ready-made scorecards you can edit
- Every score linked to the line that earned it
- Manager overrides with notes
- CSV export
How minutes are counted
A minute counts once a call is transcribed. Calls under 10 seconds, duplicates and files that fail are free. Scoring a call the first time is included; scoring it again later, say after you change your scorecard, uses a quarter of its minutes. Unused minutes don’t roll over. You choose whether to pause at your limit or keep going at the extra-minute rate.
Most teams score a sample of calls, not all of them. A 10-person team taking about 30 four-minute calls a day each, and scoring a quarter of them, fits comfortably in Starter.
Calling from a large contact center? Email us about annual plans.